1. Introduction

ImportCal, a C-Corporation ("ImportCal," "Company," "we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI-powered import duty calculation platform (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, company name, and password when you create an account
Payment Information: Billing details, payment card numbers, and transaction information processed through our secure payment processors
Business Information: Import/export documentation, commercial invoices, product descriptions, HS codes, and shipment details
Communication Data: Information you provide when you contact us for support or feedback
Profile Information: Preferences, saved calculations, and custom settings

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Usage Data: Pages visited, features used, calculation history, time spent on pages, click patterns, and search queries
Location Data: Approximate geographic location based on IP address
Log Data: Server logs recording access times, referring URLs, and system activity
Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

Authentication Providers: If you sign in using third-party services (Google, Microsoft, etc.)
Analytics Providers: Data from our analytics partners about your interactions with our Services
Business Partners: Information from freight forwarders or customs brokers you authorize to share data with us
Public Sources: Publicly available customs and trade databases

3. How We Use Your Information

3.1 Providing and Improving Services

Process import duty calculations and generate reports
Classify products using AI-powered HS code identification
Maintain and improve accuracy of our calculation algorithms
Provide customer support and respond to inquiries
Process transactions and send transaction notifications
Customize user experience based on preferences
Develop new features and services

3.2 Legal and Security Purposes

Comply with legal obligations and regulatory requirements
Protect against fraudulent or illegal activities
Enforce our Terms of Service and other agreements
Protect the rights, property, and safety of ImportCal and users
Respond to legal requests and prevent harm

3.3 Business Operations

Send administrative information and service updates
Analyze usage patterns and optimize performance
Conduct research and analysis for business improvement
Train and improve our AI models (using anonymized data)
Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

Cloud hosting and infrastructure providers
Payment processors and financial institutions
Analytics and monitoring services
Customer support platforms
Email delivery services
Security and fraud prevention services

4.2 Legal Requirements

We may disclose information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Government or regulatory requests
Law enforcement investigations
Protection of legal rights or defense against claims

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data transmissions are encrypted using industry-standard SSL/TLS protocols
Access Controls: Strict authentication and authorization mechanisms limit access to personal information
Infrastructure Security: Secure data centers with physical and environmental controls
Regular Audits: Security assessments and penetration testing
Employee Training: Regular security awareness training for all personnel
Incident Response: Established procedures for detecting and responding to security incidents

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods include:

Account Information: Retained for the duration of your account and up to 7 years after closure for legal and tax purposes
Transaction Data: Maintained for 7 years to comply with financial regulations
Usage Data: Generally retained for 2 years for analytics purposes
Marketing Data: Retained until you unsubscribe or request deletion
Legal Records: Retained as required by applicable laws and regulations

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Receive your data in a structured, machine-readable format
Restriction: Request that we limit processing of your information
Objection: Object to certain uses of your information

7.2 Communication Preferences

Opt-out of marketing emails via unsubscribe links
Manage notification preferences in account settings
Disable cookies through browser settings (may impact functionality)

7.3 Do Not Track

Our Services do not currently respond to Do Not Track signals. You can manage tracking preferences through cookie settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses approved by regulatory authorities
Compliance with Privacy Shield principles (where applicable)
Ensuring recipients maintain adequate security measures
Limiting transfers to countries with adequate data protection laws

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at support@importcal.ai. We may verify your identity before processing requests.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy with a new "Last Updated" date
Sending email notifications for significant changes
Displaying prominent notices on our Services

Your continued use of our Services after changes indicates acceptance of the updated Privacy Policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@importcal.ai
Subject Line: Privacy Policy Inquiry

We aim to respond to all privacy-related inquiries within 30 days.

13. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect.

14. Entire Agreement

This Privacy Policy, together with our Terms of Service and Cookie Policy, constitutes the entire agreement between you and ImportCal regarding the use of our Services and supersedes all prior agreements and understandings.